Requesting Data Deletion

Wherever you live, if you've used a RouteThis product you can ask us to delete the data we hold about you. We follow the data protection and privacy laws that apply in your region. This article explains how to make a request and what we need from you.

How to make a request

Email your request to privacy@routethis.com. Include:

• The details listed under What we need from you for the product you used.
• Whether you're asking us to delete your own data, or making the request for someone else.

If you're not sure which RouteThis product you used, ask your Service Provider. They can tell you.

What we need from you

To find and delete the right data, we need a way to identify you in the product you used.

RouteThis Helps

We need your Customer Key, or another customer identifier from the app. If you don't have your Customer Key, your Service Provider can look it up for you.

RouteThis Certify

We need the address shown on the WiFi certificate your Service Provider sent you.

What happens after you send it

We'll confirm we got your request, check the details, and delete the data we hold about you. We aim to finish within 30 days. If we need more time or more information to find your data, we'll tell you.

NOTE: Deletion is permanent. Once your data is deleted, it can't be recovered.

Sometimes we have to keep some information to meet legal, financial, or security obligations, or to finish a service that's still active. If any of your data falls under one of these exceptions, we'll tell you what we're keeping and why.