What is a Ping test?

Ping tests are like brief "hellos" to a device or server. A ping test says "hello" to the receiver and waits for them to say "hi" back. Then the time between the "hello" and "hi" is recorded.

If there is a big gap between the "hello" and "hi", that means there is a "laggy" response. If the gaps vary greatly in size, it means that the response "hi"s would be coming back out of order, which is a way bigger problem that just a big gap:

The reason the varying gaps are a big issue, is because devices want to receive data in the right order! If you have a 10 second gap between the first message and response, and only a 2 second gap between the second message and response you are getting back your responses in the wrong order.

RouteThis takes the response times and graphs them as such:

If you like to view raw ping results. But for most customers, our algorithm which takes the ping results and turns them into an easy red, yellow, or green rating:

So that most agents will not need to learn about how to read ping tests :)